There is ALWAYS a wireless internet connection available to weary travelers in airport lounges who need to stay connected. Its just always there. And I think its generally expected - am I wrong? I just don't recall a time when I've been in a lounge where you just couldn't get connected.. even if it meant paying for it.
Until today that is. The Marhaba Lounge at Dubai airport, which normally provides a free connection, has, according to a member of staff, been cut off by their service provider and negotiations for its return are ongoing.
The impact? No matter the actual reason or story behind the scenes, you still have unhappy - paying - customers (and a non-complimentary blog entry :).
Its a good reminder of how important outsourced processes/services are for many businesses and how critical it is to identify and manage risks when depending on those who exist across the other-side of your ISMS boundary.
Let's hope they work fast to get back that illusive service and take steps to prevent a recurrence of the same issue again.
A = Availability
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